Field workflow

Working where there is no connection.

Work continues with no network. Nothing is lost, and nothing skips the quality control every other response passes through.

Collection and Field Operations in the VoiceInsights Workspace on a phone, showing the operational tabs and a readiness figure for a demonstration organization, described as the share of delivery and quality controls that are configured.
Route: /app/collection-operations.htmlRole: Organization AdminOrganization: Great Lakes Health & Livelihoods Consortium (DEMONSTRATION)Viewport: 390x844Environment: previewCaptured: 2026-09-03
What happens when things go wrong

Field work fails in specific ways. These are handled.

An interview collected in a village and never delivered is worse than one never collected: the respondent gave their time and the record shows nothing. Each behaviour below exists because that is the failure it prevents.

A lost confirmation does not become a duplicate

The hardest network failure is not a connection that drops — it is one that carries the interview to the server and loses the confirmation on the way back. The device cannot tell that apart from a failure, so it keeps its copy and tries again. The server recognises an interview it already holds and stores it once.

A recording with no speech is still evidence

If a respondent declines to speak, or the room is too loud to hear anything, the interview is saved and the audio is kept. It is marked as inaudible rather than discarded, because a refusal to answer is a finding and the recording is the proof of what happened.

A full device refuses instead of losing an interview

When storage runs low the device says how many more interviews it can hold, and when it is full it refuses to start another one. It never silently fails to save what has already been collected.

An interrupted interview resumes where it stopped

A closed app, a flat battery or a household that asks to continue tomorrow does not cost the answers already given. The partial interview is held on the device and picked up from the question it reached.

Language, stated precisely

A person can answer by speaking, in any language they speak.

Recording someone's voice does not depend on which language they are speaking, so a respondent can answer aloud in any of the 57 African languages this platform registers, and that recording is kept as the evidence of what they said. This is the part of "no African voice left behind" that is simply true.

Capturing speech is not understanding it, and the registry keeps the two apart on purpose. Automatic transcription reaches 15 of those languages, on the published list of the speech provider we route to — and not one of the 57 has been accuracy-validated by VoiceInsights against African field audio. Where a language has no transcription, the platform says so rather than producing a confident-looking transcript nobody checked. The recording is still collected, still stored and still reviewable by a person who speaks the language.